We value your satisfaction with our products and services. If you are not completely happy with your purchase, this Return and Refund Policy outlines our procedures for returns and refunds to ensure a hassle-free experience.
Products Eligible for Return: Most items are eligible for return, subject to the terms and conditions outlined in this policy. However, certain items, such as personalized or made-to-order products, may not be eligible for return. Please check the product description and contact our customer support for specific details.
Timeframe for Returns: You may initiate a return within 5 days from the date of delivery. Returns requested after this period may not be accepted.
To request a return, follow these steps:
Contact Customer Support: Reach out to our customer support team via Contact Information to initiate the return process. Please provide your order number, details of the item you wish to return, and the reason for the return.
Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions for shipping the item back to us.
Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure that the item is returned safely. Please ensure the item is securely packaged to prevent damage during transit.
Item Inspection: Once we receive the returned item, our team will inspect it to ensure that it meets the return eligibility criteria. If the item is in the appropriate condition, we will proceed with the refund.
If your return is approved, we will process your refund in one of the following ways:
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Store Credit: In some cases, you may choose to receive a store credit that can be used for future purchases on our website.
The time it takes for your refund to be processed may vary depending on the original payment method and your financial institution. Typically, refunds are processed within 2 business days from the date we receive the returned item.
Please note the following exclusions and conditions:
Shipping and handling fees are non-refundable.
Customized or made-to-order items may not be eligible for return or refund, as specified in the product description.
Items returned in a condition that is not in accordance with the return eligibility criteria may not be accepted for a refund.
Changes to this Policy
We may update this Return and Refund Policy from time to time to reflect changes in our processes or for other operational, legal, or regulatory reasons. The most current version of this policy will be posted on our website with the effective date.